spa policies
Registration
We are required by city ordinances to register each customer who will receive treatment at our facility. Please register upon arrival.
​
Appointments
​
We recommend booking your treatments in advance, particularly for weekend appointments. You will receive a reminder email and phone call two days prior to your service as confirmation.
Arrival Time
We recommend arriving at least 10 minutes before your appointment. Please note that treatments must end on time, regardless of their start time. If you arrive late, we will not be able to complete the full service, and treatment fees cannot be prorated.
​
Gratuity
We recommend 20% gratuity to each service.
​
Child Supervision
For their safety, and for the consideration of other guests, children under the age of 21 must remain accompanied by an adult while in the facility.
Health Considerations
When making an appointment, please let us know if you are pregnant or have any health concerns, such as high blood pressure, heart conditions, or allergies. We will tailor your treatment accordingly.
​
Mobile Phones
As a courtesy to other guests, please turn off your cell phones or other electronic mobile devices upon arrival. If you expect to receive any communications whilst in treatment, please advise a spa concierge and they will be received on your behalf.